Issue:
The Client is a leading electronics retail store in Australia with over 150 stores. They were looking for an order management solution which can process high number of orders effectively which are placed on their website and across 150 stores using cloud platform.
Solution:
- Orders in NEW state displayed on Picking PDA based on store and product availability.
- If products unavailable, purchase order raised to manufacturer.
- Store person picks and marks products as Picked, then moves to Packing App.
- Order received for packing with packaging details, products packed, and marked as Packed.
- Shipment ID generated and sent to third-party website for tracking.
- Updates received from third-party website and customer informed.
Impact:
- Improved SLAs to 98% and simplified monitoring and alerts.
- Simplified and organized warehouse operations.
- Streamlined order processing and improved accuracy with centralized inventory and order data view.
Tools and Technologies :
- Microsoft Azure, C#, Azure Functions, Azure Service Bus, Azure Topics, Queues.
- Azure Subscriptions, GitHub Actions, Application Insights, Dashboards, KQL, Azure Alerts.
